Introduction
Caregiver OS ("we," "us," or "our") is committed to protecting the privacy of the families who use our platform. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.
Information We Collect
Account information
When you create an account, we collect your name, email address, and password (stored as a hashed value). You may also provide profile information such as your role (parent, nurse, coordinator, etc.).
Health information
As a core part of our service, you may upload or enter health-related information about the child in your care, including medical records, diagnoses, medications, and care notes. This information is stored encrypted and is only accessible to you and the people you explicitly authorize.
Usage data
We collect information about how you use the platform — pages visited, features used, actions taken — to improve the product. This data is aggregated and does not contain health information.
How We Use Your Information
- To provide and maintain the Caregiver OS service
- To authenticate your identity and control access to your data
- To send transactional communications (receipts, security alerts, account notifications)
- To send product updates and caregiving tips (you can unsubscribe at any time)
- To improve our product through aggregated, anonymized usage analysis
We do not sell your data to third parties. We do not use your health information for advertising purposes.
HIPAA Compliance
We operate as a Business Associate under HIPAA where applicable. All health information is stored using HIPAA-compliant infrastructure with encryption at rest and in transit. We maintain a formal HIPAA compliance program including staff training, risk assessments, and incident response procedures.
Data Sharing
We share your information only in the following circumstances:
- With your explicit consent — when you invite care team members or share records with providers
- With service providers — third-party vendors who help us operate our service (cloud infrastructure, payment processing), all under data processing agreements
- For legal compliance — when required by law, subpoena, or to protect rights and safety
Data Retention
We retain your data while your account is active. If you cancel, your data is retained for 30 days and then permanently deleted. You can request deletion at any time by contacting us.
Your Rights
You have the right to:
- Access a copy of your data
- Correct inaccurate information
- Delete your account and data
- Export your data in a portable format
- Opt out of marketing communications
To exercise any of these rights, contact us at [email protected].
Cookies
We use essential cookies to keep you logged in and maintain session state. We do not use third-party advertising cookies. We use privacy-preserving analytics that do not set persistent tracking cookies.
Children's Privacy
Caregiver OS is a tool for adult caregivers. We do not knowingly collect personal information directly from children under 13. Health information entered by adult caregivers about a child in their care is handled as described above.
Changes to This Policy
We may update this policy from time to time. We'll notify you of material changes by email and by posting a notice in the app. Continued use after changes constitutes acceptance of the updated policy.
Contact
Questions about this policy? Contact us at [email protected] or through our contact page.
